i am having an intermittent problem with my aci signature.  every 10 reports or so it chops the signature into little clumps of signature graphics and places them in disconnected spaces in the signature field.  Why is it doing this and how can i make it stop doing this?

 TIA

Hello,

The first step I'd take as a tech would be to see if it happens only on screen, or on PDF/Printout too.  That will determine whether it's just a display problem, or whether the actual signature or report need troubleshooting.

We'd be curious to hear what you do when this happens too- Do you have a process that fixes it?  Or do you start a new report?

 You shouldn't have to worry about an ugly signature no matter the cause- so please check in with my Technical Solutions deptartment, 800-274-8727.

Andy @ ACI

thank you Andy - i only notice the problem after the client has received the pdf file and calls for a correction.  have just removed the signature and resigned the report but it is embarassing.  then i check it everytime for a few days and it never happens and then it does it again and the client calls and we repeat the process.  any solutions that do not involve the dreaded call to tech support?  i will make sure i save the real aci file next time it happens so that you can look at that before i remove the corrupted signature.

I'm going to call you and troubleshoot. I love a good mystery (especially when I solve it)

 Andy @ ACI